Mobile Access to ClinicalConnect: A User Feedback Survey on Usability, Productivity, and Quality

BACKGROUND ClinicalConnect, a federated clinical viewer for South West Ontario, Canada, launched a mobile interface in June 2012. OBJECTIVE The aim of the study was to assess usability of the mobile interface and the perceived impact on productivity of health care providers and quality of healthcare delivery. METHODS A survey was conducted using the System Usability Scale (SUS) and questionnaires designed to measure productivity and quality based on Canada Health Infoway's Benefits Evaluation framework. RESULTS The mean SUS score was 67 based on 77 responses. The mean scores for productivity and quality were 3.37 (N=74) and 3.62 (N=71), respectively, on a 5-point Likert scale where 3 was neutral. CONCLUSIONS Users perceived the mobile interface of ClinicalConnect as useful but were neutral about the ease of use.